Legal
Refund Policy
We want every customer to feel the purchase was worth it. This policy explains when you can request a refund, and how the process works.
Our satisfaction guarantee
Most JMS Infoprodutora products are covered by a satisfaction guarantee window, shown at checkout for the specific product you're buying. If a product isn't right for you within that window, you can request a full refund — no lengthy justification required.
Requesting a refund
Write to jmsinfoprodutora@gmail.com with your order number or the email used at checkout. Our support team confirms eligibility and processes approved refunds within a few business days.
When you'll see the money back
Once a refund is approved, it's issued to the original payment method. Depending on your bank or card issuer, it can take a few additional business days to appear on your statement after we process it.
Products covered by this policy
- Ebooks and digital guides — covered by the guarantee window shown at checkout.
- Infoapps sold as a one-time purchase — covered by the same window; access is revoked once a refund is issued.
- Ongoing SaaS subscriptions — the first billing cycle is covered by the guarantee; later cycles can be cancelled anytime to stop future charges but are not retroactively refunded, unless required by local consumer law.
Before filing a chargeback
If something's wrong with an order, please contact us first — most issues are resolved faster through direct support than through a bank dispute, and a chargeback filed without contacting us first may delay resolution and future access to our products.
When a refund may be declined
We may decline a refund request made outside the guarantee window, for accounts showing a pattern of repeated purchase-and-refund, or where required documentation isn't provided. We'll always explain the reason in writing.
Questions about a refund
JMS Infoprodutora LTDA — Avenida Brig. Faria Lima, 1811, Conj. 1119, Jardim Paulistano, São Paulo — SP, 01452-001, Brazil. Email: jmsinfoprodutora@gmail.com.